Home PageTerms & conditions/privacy policy

Terms & Conditions/Privacy Policy

Return/Refund Policy

We are committed to offering our Customers the finest products available. If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase. Please Note: Empty containers cannot be accepted for refund.

If you wish to return an item(s) from your online order, please pack the contents carefully to avoid damage and retain a copy of the invoice for your records. Include a note specifying why you are returning it along with your contact information.

Please send all returns to:

LDC by LC Management, LLC

10302 S. Federal Hwy #188

Port St. Lucie, FL 34952

To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records.

Regrettably, return shipping and handling charges are not refundable.

In the case of damaged items, please refer to the Damaged Items section below.

Your return will be processed promptly upon its arrival.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

  1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
  2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  3. The cost of returning the item to us is your responsibility.
  4. Delivery charges are only refundable where goods are faulty and a refund is made.

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact the carrier as soon as possible to file a claim. We are not responsible for items damaged by the carrier.

 

RETURN OR EXCHANGE AN ITEM – our 100% money back guarantee:

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

PRIVACY POLICY

When you visit our website: We aggregate information such as: what pages visitors view, visitor’s time on the website and visitor’s geographical location. This information is used to improve the content of our website. Shopping cart contents are anonymous until an actual order is placed.

Your E-mail address:

We collect the E-mail addresses of those who communicate with us via E-mail, place orders via our website, or who provide us with E-mail addresses in any other communications.

We do not sell, rent, or loan customer E-mail addresses to any other party.

Your E-mail address will be used to send your order and shipping confirmations and for relevant correspondence regarding your order.We may also send you occasional E-mail notices relating to our products or services via our E-Newsletter. If you do not want to receive E-newsletters from us in the future, please press the “Unsubscribe” link within the E-newsletter.

Your Postal Address:

If you supply us with your postal address you may receive occasional catalogs or mailings from us with information on products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending E-mail to us at info@creoleloveproducts.com

Cookies:

Cookies are small bits of text that your web browser software stores on your computer when you visit some websites. This cookie contains absolutely no personal information about you. Creole Love Products uses cookies to remember the items stored in your shopping cart until your purchase is complete.

Website Security:

We have taken many steps to ensure the security of your transaction. The data you send is strongly encrypted by PayPal, using SSL with an encryption key length of 168 bits (the highest level commercially available). We guarantee that it is 100% safe to shop on our website.

Leave a Reply